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Definitions

Unless the context otherwise requires, any word, term, or expression used in these Terms of Use shall be construed according to its ordinary meaning. This shall be without prejudice to the following: “Company” shall mean Yellowstone Xperiences.

Content

Our refund policy has been devised to define the situations under which the company will provide a refund, the procedure for claiming a refund, and the responsibility of the company in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy. All the information that we collect is utilized for bettering our website’s content, to notify the clients about our website updates, or to look into the problem with their request. In case you do not want to receive an email from us in the future, please inform us by writing to us either through e-mail or letter.

Coverage & Scope

  • Our refund policy covers the refunds by the company and/or a website owned and managed by the company as a creative IT agency.
  • This policy does not apply to companies that are not owned or controlled by the company or to persons not employed or managed by the company.
  • This includes any third-party service and/or product providers bound by contract.
  • This also includes any third-party websites to which the company’s website links.

Filing a Complaint

  • At Yellowstone Xperiences, we take every project seriously.
  • It is as much our responsibility as it is yours.
  • We believe that every effort should be made to reach a solution that is fully acceptable to both parties in case of any dissatisfaction related to our services.
  • A refund should only be considered when all other options have been exhausted.

Eligibility for Refund

At Yellowstone Xperiences, every project is important to us, and we handle each one with utmost care and professionalism. Our aim is to deliver results as per the terms and conditions of the proposal. However, if the client is not satisfied and chooses to pursue a dispute resolution process, we consider refund requests as per the following guidelines for each service:

Web Applications & Mobile Applications

  • Full Refund: In cases where the project has not been started or if the initial design style has not been approved. The full refund policy will initiate after receiving the upfront payment and will take up to 180 days to process.
  • Partial Refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style, a partial refund will be issued in proportion to the work completed.
  • No Refunds: If the project has been completed and delivered.

Applicability of the Delivery Policy

NOTE: The company’s delivery commitment is subject to:

  • A project is not considered void unless the agreed-upon payments are clear.
  • A refund policy is not applicable if the required information for the successful completion of the project is not provided in a timely manner. Delays or failures in project completion due to improper communication from the client cannot be attributed to the company.
  • If the information provided by the client is incomplete and/or not provided at the initiation of the project, the company is not liable to follow its delivery or refund commitments.
  • There is no provision for compensation for delays in delivery unless there is a signed agreement with a penalty clause for such delays.

Limitation of Liability

The company’s liability is limited to the value of the portion of the project (as per our proposal) that remains incomplete at any given time. The company is not responsible for losses due to the services provided/not provided or any delays in the same. The liability to refund holds only if the project has been canceled by the client and such cancellation has been communicated to the company in writing.

Processing of Refunds

Partial refunds will be processed and mailed within 180 business days of the cancellation date, using the method of payment agreed upon at the start of the project (i.e., refund by check or refund by credit card). Full refunds will be processed and mailed within 50 business days of the cancellation date, using the method of payment agreed upon at the start of the project (i.e., refund by check or refund by credit card).

Changes

The company may amend this policy at any time, without prior notice, at its sole discretion. You are therefore requested to review this policy periodically. Your continued use of the company website after any such amendments automatically implies your acceptance of the same.

Contacting Us Regarding Our Refund Policy

Subject to management approval , if you have any queries or suggestions regarding our refund policies, please email us at hello@yellowstonexps.com.

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